Case Studies

Vendor switch saves $10 million

The problem
A law firm was unhappy with the cost and performance of its document review platform, but feared the delay and expense often involved in changing vendors.

The strategy
We negotiated more favorable terms with a new vendor, and planned and executed a successful migration of more than six terabytes of data and coding without losing any work product.

The outcome
Immediately, the firm began saving approximately $157,000 a month. Over the lifetime of the litigation, the savings totaled over $10 million.

Finding the right match

The problem
Mistakes during e-discovery can have disastrous consequences in litigation. Two national banks involved in a high-stakes case asked us to help them improve their document review process.

The strategy
We drafted review protocols, trained the clients’ personnel in e-discovery and legal project management, and monitored the review process to ensure that procedures were properly followed.

The outcome
After implementation of the new protocols, the document review process showed an error rate of less than 5%, a review speed 25% faster than the year before, and a 34% decrease in cost.

New protocol speeds document review

The problem
In litigation, document production deadlines wait for no one. In the face of a challenging litigation schedule and close to eight terabytes of data, a federal agency asked us to use technology to improve the efficiency of its process.

The strategy
We drafted a technology-assisted review protocol, negotiated it with opposing counsel, and managed a defensible document review process with a statistically significant measure of success.

The outcome
The review, including validation and quality control, was approximately 80% faster than a review using the traditional Boolean method and approximately 65% faster than using indexing and clustering.

Cheaper by the million

The problem
Individual e-discovery contracts are costly and time-consuming to negotiate.

The strategy
Using our industry connections, we negotiate groups of vendor contracts as part of a package and use volume to drive down costs.

The outcome
Over the course of five years, we collectively saved approximately $30 million in hosting and processing fees for a set of clients engaged in protracted document-heavy litigation.

Managing complex production scenarios

The problem
A law firm needed to quickly review more than 15,000 loans in various mortgage-backed securities cases. The client demanded transparency at a granular level and the ability to determine the status of each loan on demand.

The strategy
Using Lean Six Sigma and project management techniques, we created an efficient, replicable approach. First, we collected the data from third parties and processed and indexed it, deploying underused client resources to cut costs. Next, we trained more than a dozen vendors to conduct underwriting and appraisal reviews using a web-based questionnaire. We also developed a tracking mechanism for loan status.

The outcome
We met the deadline and the budget. At every step, the client was able to view the status of each loan.